How do I fix failed payments?
If you experience payment errors, know that your pledge is not immediately in jeopardy. You’ll receive an email from BackerKit if your payment fails. After fourteen days, if you are unable to correct the payment issue, your pledge will be imported into the pledge manager, where you can reclaim your pledge and correct your payment information. If you need help, please contact BackerKit support. If you still have trouble with your payment, please then reach out to Dragonsteel support for assistance.
Last updated: March 30, 2026 10:27
What should I do if I have payment issues?
If you are having difficulty paying for your rewards, please see our self-help crowdfunding articles or contact our Dragonsteel support team for assistance. Once your rewards have been paid in full, your rewards will be added to our shipping queue. They cannot be shipped until full payment has been received.
Last updated: March 30, 2026 10:27
Will I be able to choose which cover of The Fires of December I receive?
Backers can choose which of the two cover variants for the premium hardcover of The Fires of December they want to receive via their backer survey.
Backer surveys will be sent the first week of April. If you have selected multiple copies through add-ons, the cover choice will be available for each copy in your pledge.
Last updated: March 24, 2026 10:02
What cover variant will be sold on Dragonsteelbooks.com following the campaign?
We have no current information regarding which cover variant will be available post-campaign, nor will we know until after the campaign ends.
Last updated: March 24, 2026 10:02
Will both versions of the cover have painted page ends?
Yes, all copies of The Fires of December sold as part of the Hoid’s Storybook Campaign will have the painted page end treatment. This will not be included with any versions sold through Dragonsteelbooks.com following the campaign.
Last updated: March 24, 2026 10:02
What are the details for The Fires of December premium hardcover?
Both premium hardcovers of The Fires of December will be similar to our previous Secret Project premium hardcovers. While details for both covers aren’t final, we are looking to give the books:
Full-color, patterned endpapers
Campaign exclusive printed edges to match the patterned endpapers
Two-color chapter headers
Full-color artwork throughout, including four full-color inserts
Last updated: March 24, 2026 10:17
What are the specs on the merch?
While merchandise production isn’t complete, we project the following for each item:
ChasmFriend Plushie — approximately 12”–16” tall Dog & Dragon Plushie Set — approximately 8”–10” tall The Girl Who Looked Up Statue — 6”–8” tall plastic figurine Hoid’s Flute* — 16” long wooden flute with a stand ChasmFriend Pin Set — Zinc alloy and hard enamel. Each pin is roughly 1.5”x1.5” Sticker Sheets — Paper stickers, one 6”x9” sheet per picture book December Pin — Zinc alloy and hard enamel no bigger than 2”x2” December Bookmark — Estimated 6.75”x 2.25” plastic bookmark December Sticker — Paper sticker up to 3.5”x3.5”
**Please note that Hoid’s flute is not a playable instrument, but rather a collectible display item.
Last updated: March 11, 2026 07:12
What format will the books come in?
Both versions of the premium hardcover of The Fires of December will be similar to our previous Secret Project premium hardcovers, and the versions offered during the Hoid’s Storybook Campaign will have exclusive printed edges that the premium hardcovers sold afterward won’t have.
The four picture books are hardcovers with a dust jacket with an exclusive, embossed title and gold foiling.
The audiobook will be available in two file formats: mp3 and m4b. This campaign will not have an audiobook code option with a third-party distributor.
Applicable tiers will receive the four picture books as PDF files and The Fires of December as a traditional EPUB file.
We are excited to share these new stories with you! While your books may come in different formats depending on the tier you back, we want to make sure you get them in a timely manner. For digital rewards, please see your pledge survey for access once we begin shipping physical rewards.
Last updated: April 02, 2026 10:08
What is unique to this campaign?
We have a few different rewards that are unique to this campaign that we do not plan to put up for sale on our website:
The Fires of December Book Box, including printed edges on the premium hardback cover ChasmFriend Plushie Dog & Dragon Plushie Hoid’s Flute The Girl Who Looked Up Figurine
Last updated: March 06, 2026 10:48
How will I get my ebooks?
The Hoid picture books will be distributed as PDF files, and the ebook for The Fires of December will be an EPUB file. All of these files can be accessed through your backer survey—if you backed an applicable tier—once we begin shipping the physical editions of the book.
Last updated: April 02, 2026 10:08
Who will narrate The Fires of December?
Michael Kramer, narrator of the Mistborn series, will read The Fires of December. The audiobook will be distributed in m4b and mp3 files to applicable tiers. We will not be offering Audible codes with this campaign.
Last updated: March 06, 2026 10:48
Are the books signed?
None of the books in this campaign will be signed. Since we will be shipping tier rewards before the end of the year, there is not time for us to alter, personalize, sign, or number any of the books.
Last updated: February 25, 2026 13:53
Who will carry my package?
Our Windrunner team doesn’t have enough stormlight to be our couriers for this campaign. Instead, we are excited to send domestic packages with USPS and international packages through FedEx.
Last updated: March 06, 2026 10:47
How does pay over time work?
If you prefer split payments, we are happy to accommodate a four month payment plan. When you back a tier above $150, you’ll be given an option to pay over time. By selecting that option, your pledge will be paid in five installments, once each month for the first four months, and a final, fifth payment for shipping fees. Pledges with incomplete payments will not be eligible for a refund of any amount.
Last updated: February 27, 2026 15:22
What does add-on shipping cost?
Since shipping for add-ons is calculated by weight, we don’t have a specific cost per region. Add-on shipping will be calculated when completing your pledge survey.
Last updated: March 06, 2026 10:48
Do I have to pay sales tax or VAT?
Yes, backers are responsible for paying any sales tax or VAT charges associated with their pledge. Many US states require us to collect sales tax, and more international countries require VAT to be paid. The costs of these taxes are not included in tier reward prices, and Dragonsteel is unable to cover these costs.
These charges will be assessed and collected when completing your pledge survey in addition to paying shipping costs. By charging VAT upfront, we are able to get lower handling fees from FedEx which should reduce the total amount charged while still ensuring a smooth delivery of rewards to international backers.
Last updated: March 06, 2026 10:48
When will Dragonsteel charge my card?
Backers will have their cards charged twice. The first charge is to pay for your pledge once the campaign ends, assuming we meet our funding goal. The second payment will come after you’ve provided your address for shipping. This will let us charge the appropriate shipping costs.
Please note that for this campaign, we will have a new line item on international backer’s pledges that will include local VAT fees.
If you back during the pre-order store phase of the campaign, you will be charged all at once. We will have you provide your address with your purchase and charge you all associated fees at checkout instead of having your payments split.
Last updated: March 06, 2026 10:47
What is this campaign’s refund policy?
After March 27th, we aren’t able to offer refunds for pledge rewards because cards have been charged, and we’re preparing surveys. A crowdfunding campaign is a little different than a store order. A store order purchases an item at our warehouse that we have already manufactured, while crowdfunding helps us fund the production of new items.
Please note, that the $5 reservations for the ChasmFriend pin are non-refundable as outlined when the reservation was placed. If you have any questions or concerns about the $5 reservation for the ChasmFriend pin please submit a support ticket, so we can assist you further.
Because these projects are crowdfunded, we aren’t able to offer refunds on campaign pledges after surveys go out in April because we use the funds we receive to pay our partners and to manufacture the merchandise for the campaign. This, unfortunately, also means we can’t change pledges after that time either. Once we charge your card, it’s locked in.
Last updated: March 26, 2026 15:21
Any other questions?
Any questions not addressed in the sections above should be sent to us at our support page.
https://support.dragonsteelbooks.com/support/home
Last updated: March 02, 2026 12:35
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.